Returns

• Within 15 days from the date of purchase
• In unused and re-sellable condition
• In the original packaging with all the tags intact

 The following items cannot be returned:

• Gift cards
• Discounted items (Closeouts)
• Custom cut lenses (i.e. Prescriptions, readers, transitions, blue light, etc.)

If the purchased product is faulty, reach out to us within 2 days of the delivered date.

*If Packaging is damaged due to shipping, it is best to contact the carrier used in order to file a claim. 

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (preferred)

For instructions on how to ship the returned products, refer to the email received after placing the return request.

 *Customer is responsible for all return/exchange shipping charges.

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 3-5 working days after approval.